Freedom Fire & Security offers Servicing & Support

Servicing & Support

Here to help you however we can

At Freedom Fire & Security, we prioritise excellent customer support and aim for complete client satisfaction. Our role as a security maintenance provider goes beyond simply delivering services; we offer support for all aspects of fire and security, from ensuring you have the perfect products and systems in place to ongoing training and assistance.

With our maintenance contract, you enter an ongoing partnership with us, benefitting from the highest level of customer care and technical support in the Fire, Life Safety and Security industry. Our investment in the latest technological solutions empowers our local, multi-skilled team of engineers to deliver the highest quality customer support, ensuring your satisfaction.

It does not matter if we were the original installers on the security system, we are still more than happy to maintain them as part of our servicing and support.

The benefit of using Freedom Fire for all your security and life safety maintenance needs is that it is more cost efficient in the long run as we ensure the maintenance takes place as quick as possible, reducing any unnecessary disruption to the day to day running of your business. You will also benefit from only having to deal with one point of contact.

Our maintenance contracts are completely flexible and if, for any reason, you are not happy and do not believe we are delivering a great service, you can easily leave.

We understand that problems can arise at inconvenient times. But fear not! Our engineers are available 24/7 to assist with any issues. We offer round-the-clock service to ensure your premises always remain secure, even in the middle of the night. Our friendly and experienced team will swiftly get your security system up and running, providing complete protection.

We offer maintenance and repair services for Commercial and Residential Security & Fire systems. For more information, you can contact us at 01522 525800 or fill out the form below and we will get back to you as soon as we can.

Solutions Freedom Provide

Maintenance Packages

Our maintenance packages are designed to offer cost savings to our customers, requiring only a single visit to service all systems on the premises. This streamlined approach reduces disturbance on-site, as there won't be a need for different contractors servicing various systems regularly. Additionally, the consolidation of maintenance visits and callouts contributes to a lower carbon footprint, aligning with sustainability goals. With us as a single point of contact for all servicing and callout needs, customers benefit from a simplified and efficient process, eliminating the hassle of reaching out to multiple companies for different system requirements.


Employing the latest, efficient, and user-friendly software, we prioritize customer satisfaction in delivering cutting-edge solutions. Our dedicated team is readily available to offer assistance and guidance for any software-related queries. Whether it involves CCTV software like HikCentral or the Pyronix Home Control app, we are equipped to provide step-by-step guides for user convenience. In cases where more hands-on support is required, our skilled engineers are prepared to assist over the phone or during a scheduled callout, ensuring that our customers can seamlessly navigate and optimize the functionality of the software associated with their security systems.

Account Managers 

With a commitment to comprehensive project management, our sales team takes charge of projects from the initial proposal stage through to post-installation aftercare. Providing a single point of contact throughout the entire process, our sales team ensures seamless communication and efficient coordination. Supported by an expert team of account managers, we prioritize client needs and satisfaction at every stage, offering a personalised and dedicated approach to overseeing projects from inception to ongoing support. This streamlined and customer-focused process guarantees a smooth and attentive experience for our clients.

Case Studies

Replacing Fire Extinguishers for Lincolnshire County Council

Fire Alarm & Aspirating System for Global Warehousing & Storage

Fire Alarm & Aspirating System for Global Warehousing & Storage

Controlled access management for the NHS

Controlled access management

Our Trusted Suppliers

Honeywell Gent
Kentec Electronics Ltd
Honeywell Morley
Notifier by Honeywell
Installer of BT Redcare
CSL Dualcom
Honeywell Galaxy
Dahua Technology
Britannia Fire & Security Ltd

Need Assistance?

Our team cares about you and your property. We are a 24/7 fire and security provider based in the midlands. If you need help with securing your business, do not hesitate to get in touch.
950's +


Reliable and great value products that keep your business safe.


Award-winning brands that you can rely on.


Our specialist team are always on hand to help.

We Work To The Highest Industry Standards

Fire Industry Association
SSAIB Certicated
Cyber Essentials